Customer Success Consultant
McGraw-Hill KSA | March 2024 – PresentDriving adoption, enablement, and long-term customer value across educational institutions in the KSA region through onboarding, training, and platform optimization.
Bridging technology and real-world impact
Customer success professional with a strong background in digital solutions, user experience, and technology-driven outcomes.
ExploreAbout
I am a Customer Success professional with 7+ years of experience helping organizations adopt, optimize, and scale digital solutions. My work sits at the intersection of technology, user needs, and business outcomes, with a focus on simplifying systems and improving digital experiences.
Experience
IT Manager
Technology Integrated Solutions (T.I.S) | June 2021 – March 2024Led technical operations, support strategy, and digital solution delivery for hospitality and enterprise clients, improving workflows, service quality, and client retention.
Technical Support Representative
Technology Integrated Solutions (T.I.S) | March 2018 – June 2021Supported POS and RMS systems, improved operational workflows, and contributed to smoother client onboarding, troubleshooting, and product feedback cycles.
Skills
Customer Success
Digital Solutions
Technical Support
Problem Solving
Workflow Optimization
Customer Onboarding
Training & Enablement
HTML & CSS